February 15, 2013 – Nature’s Variety has announced a voluntary recall of one batch of Instinct Raw Organic Chicken Formula with a “Best if Used By” date of 10/04/13.
This action is being taken because pieces of clear plastic may be found in some bags and could cause a potential choking risk to pets.
The source of plastic has been identified and the issue has been resolved.
What Products Are Affected?
The affected product is strictly limited to a single batch of Organic Chicken Formula with the “Best if Used By” date of 10/04/13. This includes:
Instinct Raw Organic Chicken Formula patties, 6 lbs. bag
Instinct Raw Organic Chicken Formula patties, 36 lbs. case
Instinct Raw Organic Chicken Formula medallions, 3 lbs. bag
Instinct Raw Organic Chicken Formula medallions, 27 lbs. case
The “Best if Used By” date is located on the back of the package below the “Contact Us” section.
Where Were the Products Distributed?
The affected product was distributed through retail stores and internet sales in the United States and Canada. No other products were impacted.
Nature’s Variety became aware of a potential issue after receiving a consumer complaint. The source of the issue was identified and resolved.
To date, there have been no reports of harm to dogs or cats.
What to Do
Consumers feeding the affected product should discontinue use and monitor their pet’s health, and contact their veterinarian if they have concerns.
Consumers who have purchased one of the above products can obtain a full refund or exchange by either returning the product in its original packaging or bringing a proof of purchase back to their retailer.
Consumers with additional questions can call the Nature’s Variety Consumer Relations team at 888-519-7387 Monday through Friday, 8:00 a.m. to 5:00 p.m. CST.